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	<title>Comments for williamnicholls.com</title>
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	<link>http://williamnicholls.com</link>
	<description>A sandbox for ideas and experiments in marketing, brands, media, culture, technology etc</description>
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		<title>Comment on Time to change it up – making cross agency collaboration work by Natalia</title>
		<link>http://williamnicholls.com/2011/09/18/time-to-change-it-up-%e2%80%93-making-cross-agency-collaboration-work/#comment-24</link>
		<dc:creator><![CDATA[Natalia]]></dc:creator>
		<pubDate>Sat, 04 Feb 2012 23:21:12 +0000</pubDate>
		<guid isPermaLink="false">http://williamnicholls.com/?p=208#comment-24</guid>
		<description><![CDATA[Hello I am a student a Kellogg school of management doing a  white paper on agency collaboration. Is there anyway we could talk?]]></description>
		<content:encoded><![CDATA[<p>Hello I am a student a Kellogg school of management doing a  white paper on agency collaboration. Is there anyway we could talk?</p>
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		<title>Comment on Some principles for innovation units at creative agencies by Creative Agencies</title>
		<link>http://williamnicholls.com/2011/10/25/some-principles-for-innovation-units-at-creative-agencies/#comment-22</link>
		<dc:creator><![CDATA[Creative Agencies]]></dc:creator>
		<pubDate>Wed, 14 Dec 2011 07:04:51 +0000</pubDate>
		<guid isPermaLink="false">http://williamnicholls.com/?p=227#comment-22</guid>
		<description><![CDATA[Hello,

This is really interesting take on the concept. I never thought of it that way. I came across this site recently which I think it will be a great use of new ideas and informations. Thanks a lot.]]></description>
		<content:encoded><![CDATA[<p>Hello,</p>
<p>This is really interesting take on the concept. I never thought of it that way. I came across this site recently which I think it will be a great use of new ideas and informations. Thanks a lot.</p>
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		<title>Comment on The concept of flow in the creative process&#8230;.. by Time to change it up – making cross agency collaboration work &#171; williamnicholls.com</title>
		<link>http://williamnicholls.com/2009/03/02/the-concept-of-flow-in-the-creative-process/#comment-15</link>
		<dc:creator><![CDATA[Time to change it up – making cross agency collaboration work &#171; williamnicholls.com]]></dc:creator>
		<pubDate>Sun, 18 Sep 2011 16:29:35 +0000</pubDate>
		<guid isPermaLink="false">http://williamnicholls.wordpress.com/2009/03/02/the-concept-of-flow-in-the-creative-process#comment-15</guid>
		<description><![CDATA[[...] cross agency team is always going to need to be more flexible and iterative. Often the “flow”  of the team is interrupted because there is a client meeting to attend. Of course people need [...]]]></description>
		<content:encoded><![CDATA[<p>[...] cross agency team is always going to need to be more flexible and iterative. Often the “flow”  of the team is interrupted because there is a client meeting to attend. Of course people need [...]</p>
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		<title>Comment on Extracting value for shareholders vs. Creating value for stakeholders by John Gibbard</title>
		<link>http://williamnicholls.com/2011/03/16/extracting-value-for-shareholders-vs-creating-value-for-stakeholders/#comment-11</link>
		<dc:creator><![CDATA[John Gibbard]]></dc:creator>
		<pubDate>Thu, 17 Mar 2011 08:20:41 +0000</pubDate>
		<guid isPermaLink="false">http://williamnicholls.com/?p=188#comment-11</guid>
		<description><![CDATA[I wonder if this Visa issue is a little overplayed? First let me say I would agree that it isn&#039;t the *best* customer experience and that there will be some friction for consumers. However, I think commentators and observers are more outraged than consumers. The bubbling resentment in the media may make this a little more widespread in time, but let&#039;s look at two aspects:

Motivation: The desire for tickets to the olympics is profound, the difficulty in obtaining them has been given a positive boost by the use of a fair ballot and clear pricing structure. That the path-to-purchase is nicely lubricated in this way works in conjunction with a strong gravitational pull to be at the games. The need to use visa is a hurdle but it is not insurmountable and, as a matter of fact, there are solutions such joint purchase with other card holders and pre-pay Visa cards, the latter being a very important part of their strategy - exposing this responsible card payment product.

Lack of perceived control: we largely don&#039;t have too much choice over which card service we use. My NatWest bank card was recently switched from MasterCard to Visa without my consultation and without any detrimental effect on my usage. My bank may have cared who provided the service, I certainly didn&#039;t and have no affinity or loyalty to either brand as a result. We see the provider of the card as the brand, not the service. It&#039;s a bit like being loyal to the third party that provides your rubbish collection. Curiously I feel *increased* warmth to Visa having discovered through this situation that they offer a pre-paid card, it&#039;s a worthy solution to credit-averse people. I&#039;m sure MasterCard offer one but I don&#039;t know about it.

I usually the first to be cynical but in this case I don&#039;t think it&#039;s a barrier to purchase (to all but the most prevaricating potential customers) and I don&#039;t think that people care significantly enough about a brand they have very little control over or can differentiate between in terms of service received.]]></description>
		<content:encoded><![CDATA[<p>I wonder if this Visa issue is a little overplayed? First let me say I would agree that it isn&#8217;t the *best* customer experience and that there will be some friction for consumers. However, I think commentators and observers are more outraged than consumers. The bubbling resentment in the media may make this a little more widespread in time, but let&#8217;s look at two aspects:</p>
<p>Motivation: The desire for tickets to the olympics is profound, the difficulty in obtaining them has been given a positive boost by the use of a fair ballot and clear pricing structure. That the path-to-purchase is nicely lubricated in this way works in conjunction with a strong gravitational pull to be at the games. The need to use visa is a hurdle but it is not insurmountable and, as a matter of fact, there are solutions such joint purchase with other card holders and pre-pay Visa cards, the latter being a very important part of their strategy &#8211; exposing this responsible card payment product.</p>
<p>Lack of perceived control: we largely don&#8217;t have too much choice over which card service we use. My NatWest bank card was recently switched from MasterCard to Visa without my consultation and without any detrimental effect on my usage. My bank may have cared who provided the service, I certainly didn&#8217;t and have no affinity or loyalty to either brand as a result. We see the provider of the card as the brand, not the service. It&#8217;s a bit like being loyal to the third party that provides your rubbish collection. Curiously I feel *increased* warmth to Visa having discovered through this situation that they offer a pre-paid card, it&#8217;s a worthy solution to credit-averse people. I&#8217;m sure MasterCard offer one but I don&#8217;t know about it.</p>
<p>I usually the first to be cynical but in this case I don&#8217;t think it&#8217;s a barrier to purchase (to all but the most prevaricating potential customers) and I don&#8217;t think that people care significantly enough about a brand they have very little control over or can differentiate between in terms of service received.</p>
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		<title>Comment on Branded Entertainment – doomed to failure by Anonymous</title>
		<link>http://williamnicholls.com/2009/10/28/branded-entertainment-%e2%80%93-doomed-to-failure/#comment-6</link>
		<dc:creator><![CDATA[Anonymous]]></dc:creator>
		<pubDate>Thu, 29 Oct 2009 11:10:42 +0000</pubDate>
		<guid isPermaLink="false">http://williamnicholls.wordpress.com/2009/10/28/branded-entertainment-%e2%80%93-doomed-to-failure#comment-6</guid>
		<description><![CDATA[very good post Mr Nicholls... particularly like the meerkat section - made me chuckle!!marc @ momentum]]></description>
		<content:encoded><![CDATA[<p>very good post Mr Nicholls&#8230; particularly like the meerkat section &#8211; made me chuckle!!marc @ momentum</p>
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		<title>Comment on The future of technology is more human and emotional, not more technical by Rick Liebling</title>
		<link>http://williamnicholls.com/2009/10/09/the-future-of-technology-is-more-human-and-emotional-not-more-technical/#comment-5</link>
		<dc:creator><![CDATA[Rick Liebling]]></dc:creator>
		<pubDate>Tue, 13 Oct 2009 14:45:21 +0000</pubDate>
		<guid isPermaLink="false">http://williamnicholls.wordpress.com/2009/10/09/the-future-of-technology-is-more-human-and-emotional-not-more-technical#comment-5</guid>
		<description><![CDATA[Will,  Mel sent me over here as I had written on her posts as well (see: VMS – http://www.rickliebling.com/2009/10/08/my-thoughts-on-the-nature-of-humanity/). You raise some terrific points and I look forward to reading more from you. By the way, I prefer That Mitchell and Webb Look to Peep Show. But I do agree with you on Monocle and hope someday the Le Tour can once again see its former glory days.  Cheers,]]></description>
		<content:encoded><![CDATA[<p>Will,  Mel sent me over here as I had written on her posts as well (see: VMS – <a href="http://www.rickliebling.com/2009/10/08/my-thoughts-on-the-nature-of-humanity/" rel="nofollow">http://www.rickliebling.com/2009/10/08/my-thoughts-on-the-nature-of-humanity/</a>). You raise some terrific points and I look forward to reading more from you. By the way, I prefer That Mitchell and Webb Look to Peep Show. But I do agree with you on Monocle and hope someday the Le Tour can once again see its former glory days.  Cheers,</p>
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		<title>Comment on The future of technology is more human and emotional, not more technical by Mel Exon</title>
		<link>http://williamnicholls.com/2009/10/09/the-future-of-technology-is-more-human-and-emotional-not-more-technical/#comment-4</link>
		<dc:creator><![CDATA[Mel Exon]]></dc:creator>
		<pubDate>Tue, 13 Oct 2009 14:44:17 +0000</pubDate>
		<guid isPermaLink="false">http://williamnicholls.wordpress.com/2009/10/09/the-future-of-technology-is-more-human-and-emotional-not-more-technical#comment-4</guid>
		<description><![CDATA[One other thing. You might like this post from our friend Rick Liebling @eyecube, who riffs on a similar theme - http://www.rickliebling.com/2009/10/08/my-thoughts-on-the-nature-of-humanity/]]></description>
		<content:encoded><![CDATA[<p>One other thing. You might like this post from our friend Rick Liebling @eyecube, who riffs on a similar theme &#8211; <a href="http://www.rickliebling.com/2009/10/08/my-thoughts-on-the-nature-of-humanity/" rel="nofollow">http://www.rickliebling.com/2009/10/08/my-thoughts-on-the-nature-of-humanity/</a></p>
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		<title>Comment on The future of technology is more human and emotional, not more technical by Mel Exon</title>
		<link>http://williamnicholls.com/2009/10/09/the-future-of-technology-is-more-human-and-emotional-not-more-technical/#comment-3</link>
		<dc:creator><![CDATA[Mel Exon]]></dc:creator>
		<pubDate>Tue, 13 Oct 2009 13:51:21 +0000</pubDate>
		<guid isPermaLink="false">http://williamnicholls.wordpress.com/2009/10/09/the-future-of-technology-is-more-human-and-emotional-not-more-technical#comment-3</guid>
		<description><![CDATA[Will, great post.  I&#039;m glad the BBH Labs posts provoked this but it&#039;s clear it&#039;s something you&#039;ve been thinking about for a while. I particularly like your point about the emotional response brands will continue to provoke and provide.  More broadly, I agree the available viewpoints on this topic can feel very black &amp; white. You make a sound point that it&#039;s more likely that we will live less extreme lives.. guided by our human nature, which has taken millennia to evolve.  Technology is still a tool in our hands in 2009, albeit an increasingly important one (for some reason I&#039;m kinda reminded of that Simpsons cartoon where Homer is musing on one of his favourite subjects: &quot;Beer. The cause of, and the answer to, all life&#039;s problems&quot; - just replace &#039;beer&#039; with &#039;tech&#039; and there you go..;-)). Whether we will reach a technological tipping point in future (and, if so, whether or not we&#039;re able to see it before it happens...) remains to be seen. In the meantime, I remain excited at the possibilities.  In fact, I remember thinking in my early twenties that I&#039;d been born into the most boring age *of all time*. Sure, there were causes galore out there (not just the social stability I was lucky enough to be surrounded by), but my generation nonetheless felt defined by its own apathy. All we thought we had to look forward to was 2.2 children and a little light jogging.  These are now interesting times to live in. As you say, it certainly isn&#039;t going to be boring.]]></description>
		<content:encoded><![CDATA[<p>Will, great post.  I&#039;m glad the BBH Labs posts provoked this but it&#039;s clear it&#039;s something you&#039;ve been thinking about for a while. I particularly like your point about the emotional response brands will continue to provoke and provide.  More broadly, I agree the available viewpoints on this topic can feel very black &amp; white. You make a sound point that it&#039;s more likely that we will live less extreme lives.. guided by our human nature, which has taken millennia to evolve.  Technology is still a tool in our hands in 2009, albeit an increasingly important one (for some reason I&#039;m kinda reminded of that Simpsons cartoon where Homer is musing on one of his favourite subjects: &quot;Beer. The cause of, and the answer to, all life&#039;s problems&quot; &#8211; just replace &#039;beer&#039; with &#039;tech&#039; and there you go..;-)). Whether we will reach a technological tipping point in future (and, if so, whether or not we&#039;re able to see it before it happens&#8230;) remains to be seen. In the meantime, I remain excited at the possibilities.  In fact, I remember thinking in my early twenties that I&#039;d been born into the most boring age *of all time*. Sure, there were causes galore out there (not just the social stability I was lucky enough to be surrounded by), but my generation nonetheless felt defined by its own apathy. All we thought we had to look forward to was 2.2 children and a little light jogging.  These are now interesting times to live in. As you say, it certainly isn&#039;t going to be boring.</p>
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		<title>Comment on Consumers own your brand by Toby</title>
		<link>http://williamnicholls.com/2009/05/11/consumers-own-your-brand/#comment-2</link>
		<dc:creator><![CDATA[Toby]]></dc:creator>
		<pubDate>Wed, 20 May 2009 07:54:19 +0000</pubDate>
		<guid isPermaLink="false">http://williamnicholls.wordpress.com/2009/05/11/consumers-own-your-brand#comment-2</guid>
		<description><![CDATA[True,  but only partly true.Brands do exist in the minds of consumers predominantly because of the well crafted messages that they have been exposed to.Just like dreams or ideas, branding is the connection of marketers foisted opinions and the experiences of the consumer.    Brands can&#039;t exist without consumers to experience them, but without markeeting and brand development, all you will have is a product.  After all, Coke is ultimately just a cola.  And no matter what you really think about the taste of the product, it is always more special when it comes from the Red and white can.  That is marketing for you.  And that is how people own it.]]></description>
		<content:encoded><![CDATA[<p>True,  but only partly true.Brands do exist in the minds of consumers predominantly because of the well crafted messages that they have been exposed to.Just like dreams or ideas, branding is the connection of marketers foisted opinions and the experiences of the consumer.    Brands can&#8217;t exist without consumers to experience them, but without markeeting and brand development, all you will have is a product.  After all, Coke is ultimately just a cola.  And no matter what you really think about the taste of the product, it is always more special when it comes from the Red and white can.  That is marketing for you.  And that is how people own it.</p>
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