Let me start by saying that I am a rational optimist. I think that generally speaking things are getting better and will continue to get better. Whilst I rail against the technological determinist view, however I try to be realistic and rational about technology and avoid thinking every new thing is automatically great simply because it is new. I don’t believe that rise of digital technology is guaranteed to be a story with a happy ending. For me technology is a tool and we choose how to use it and we need to continually push to use it well. But here is a random list of some things that give off the impression that we could be choosing to use it better.
•Financial pressure on tech giants actually eroding customer service over time – decline in openness of services and interoperability, reliance on increasingly pernicious advertising formats and personal data exploitation
•Devil’s bargain of giving up personal data in exchange for free services results in decline of personal privacy and lack of trust in data security and platform brands
•Risks of our fragile economic system being shattered as a result of unintended consequences – e.g. Financial trading bots reading hoax Associated Press Twitter post and wiping billions off stock market
•Decline in the quality of information/news available to us about the world due to the massive rise in quantity – e.g. Boston bombings news coverage riddled with false rumours presented as fact in mainstream media due to pace and pressure of reporting a live event
•Fear of the impact of technology on livelihoods as many jobs become digitised shrinking overall market value or human workers replaced by computers and robots with no corresponding new job creation leading to mass protest/rejection of technological advancements
•Failure of most big companies to pursue disruptive innovation leaves them exposed and at risk of new entrants disrupting their marketplace with networkd digital technology which destroys marketplace value and impacts on shareholder value (which includes pension fund shares)
•Oh and threat to net neutrality from actions by bodies like the FCC stacking the deck against certain organisations by demanding fees for service or through the defacto favouring of big established business who can pay for faster services
I am sure there are more, but maybe I will write an optimists list next time….
“So modernity has brought with it an endless internal mental conflict between stern, rather parental inner voices and lazy childish ones. Unfortunately, these two voices, which have functioned as opposites, checking each other for centuries, have been confounded into idiotic agreement and collusion with the appearance of digital network technology…..both sides are saying that if technology makes life easier, it should also make you poor….. This is the stupidity of our age, a conclusion so utterly bankrupt that no single generation could muster a sufficient momentum of mental failure to express it alone. Only a collaboration of generations could manage to spread a dusting of credence over such a gaping, appalling, vacant falsehood.”
Jaron Lanier. Who owns the future